My friends iTouch is acting strange. In My Computer, it shows up as “[Her] iTouch, Digital Camera” or something like that. It won’t show up in iTunes, and whenever iTunes is open, it says something how the software won’t work because she needs the 64bit version. Her computer is Windows 7, 64 bit, and she DOES have the 64bit iTunes. Anyway, here’s a diagnostic thing.
Microsoft Windows 7 x64 Home Premium Edition (Build 7600)
Hewlett-Packard HP G72 Notebook PC
iTunes 10.2.2.14
QuickTime 7.6.9
FairPlay 1.11.17
Apple Application Support 1.5.1
iPod Updater Library 10.0d2
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device Driver 1.55.0.0
Bonjour 2.0.5.0 (214.3)
Gracenote SDK 1.8.2.457
Gracenote MusicID 1.8.2.89
Gracenote Submit 1.8.2.123
Gracenote DSP 1.8.2.34
iTunes Serial Number 0038B5280361A390
Current user is not an administrator.
The current local date and time is 2011-05-21 01:46:37.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is supported.
Core Media is supported.
Video Display Information
Intel Corporation, Intel(R) HD Graphics
?
**** External Plug-ins Information ****
No external plug-ins installed.
**** Network Connectivity Tests ****
Network Adapter Information
Adapter Name: {AC19744C-1F0E-4628-AF7A-ADC99996265D}
Description: Microsoft Virtual WiFi Miniport Adapter
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Wed Dec 31 19:00:00 1969
Lease Expires: Wed Dec 31 19:00:00 1969
DNS Servers:
Adapter Name: {DCA3E19B-7133-4719-B425-53C970A0E754}
Description: Broadcom 4313 802.11b/g/n
IP Address: 192.168.1.4
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.1.1
DHCP Enabled: Yes
DHCP Server: 192.168.1.1
Lease Obtained: Sat May 21 00:45:13 2011
Lease Expires: Sun May 22 00:45:13 2011
DNS Servers: 192.168.1.1
Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
SSL 3.0 Support: Enabled
TLS 1.0 Support: Enabled
Firewall Information
Windows Firewall is on.
iTunes is NOT enabled in Windows Firewall.
Connection attempt to Apple web site was successful.
Connection attempt to browsing iTunes Store was successful.
Connection attempt to purchasing from iTunes Store was successful.
Connection attempt to iPhone activation server was successful.
Connection attempt to firmware update server was successful.
Connection attempt to Gracenote server was successful.
Last successful iTunes Store access was 2011-05-21 01:45:16.
?
**** CD/DVD Drive Tests ****
No drivers in LowerFilters.
UpperFilters: GEARAspiWDM (2.2.0.1),
E: hp DVD RW AD-7701H, Rev 2.86
Drive is empty.
?
?
**** Device Connectivity Tests ****
Digital Camera
iPodService 10.2.2.14 (x64) is currently runningg
iTunesHelper 10.2.2.14 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
Universal Serial Bus Controllers:
Intel(R) 5 Series/3400 Series Chipset Family USB Enhanced Host Controller – 3B34. Device is working properly.
Intel(R) 5 Series/3400 Series Chipset Family USB Enhanced Host Controller – 3B3C. Device is working properly.
No FireWire (IEEE 1394) Host Controller found.
Most Recent Devices Not Currently Connected:
iPod nano (2nd Generation) running firmware version 1.1.2
Serial Number: YM647MM2V8W
**** Device Sync Tests ****
No iPod, iPhone, or iPad found.
I tried to help her, but I switched to Zune a few years ago so I don’t know as much about iPods anymore.
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